Refund Policy

At Pouncingqueen, we stand behind the quality, comfort, and craftsmanship of our products. We understand that sometimes things don't work out, and your pet may have different preferences. If you're not entirely satisfied with your purchase, here's how we make it right:

• Eligibility: Returns are accepted within 30 days of receipt for a full refund.
• Condition: Products should be returned in their original condition and packaging to ensure they remain in top quality.
• Process: Simply reach out to us at support@pouncingqueen.com or call 1-(800)-123-4567 to initiate a return. We're here to assist you with a smooth and hassle-free process.
• Refund: Upon receipt and inspection, we will promptly process your refund to your original payment method.

Your satisfaction is our top priority – whether it’s ensuring your pet loves their new cozy space or providing a quick and seamless return experience.